|Customer Service Surveys
PLASA is pleased to offer all Business Members the opportunity to participate in our Customer Service Survey Program. These surveys provide members with a unique opportunity to receive direct feedback on their operations from their customers. We utilize an independent third party firm, Stiernberg Consulting, to collate the data to ensure the security and anonymity customers seek in order to provide a forthright appraisal of your service. In addition to receiving your own results, participating members will also receive the compiled results for all participants in the survey to use as a benchmarking tool. This unique service allows you to confirm what you’re doing right and most importantly to learn what areas might need improvement.
Are there standard survey forms?
What is the cost?
Can I add custom questions?
How are the surveys conducted?
PLASA will notify you in advance of the specific date your survey will be sent out so that you can coordinate your own effort to encourage your customers to participate. Responses to the survey are significantly higher for companies that actively seek their customers participation. This might involve a separate mailing on your part asking for their cooperation, a special phone call or email, or simply asking your staff to remind people to fill out their forms as they speak to them in the course of their daily interactions. Surveys will remain open for three weeks.
Stiernberg Consulting will email the confidential tabulated results directly to you. No PLASA staff or other member will ever see them. If you would like to receive an analysis of the results, or you would like to pursue additional information beyond the scope of the survey, you are free to contract with Stiernberg Consulting () on an individual basis at your own expense.
— Download and complete the European form (GBP) —